- Terms and Conditions
- Key Details
- Acceptable Use Policy
- Trusted SaaS Providers
- Subscriber Promise
This website has several documents which work together to describe how RMS Virtual Assistant protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in these tabs.
This policy is updated from time to time. The latest version is published on this page. These policies were updated on 26/10/2017
If you have any questions about this policy, please email firstname.lastname@example.org or write to RMS Virtual Assistant, Caretakers Cottage, Chapel Lane, Lancaster, LA2 0PR
We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the www.rmsvirtualassistant.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit.
Analyse our web traffic using an analytics package- Aggregated usage data helps us improve the website structure, design, content, and functions.
Identify whether you are signed in to our website- A cookie allows us to check whether you are signed in to the site.
Test content on our website- For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences- The website can then present you with information you will find more relevant and interesting.
To recognize when you return to our website- We may show your relevant content, or provide the functionality you used previously.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
To learn more about cookies and how they are used, visit All About Cookies.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
Name and job title
Contact information including email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys
How we use this data
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved products and services. Specifically, we may use data:
For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific inquiry.
To customise the website for you.
To send you promotional emails about products, services, offers and other things we think might be relevant to you.
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research reasons.
Like many businesses, RMS Virtual Assistant utilizes third-party Software as a Service (SaaS) providers. In the interest of full data security, the software used by RMS Virtual Assistant is listed below alongside a link to their security information, so you can be sure your data is in the safest hands. In addition to this, we adhere to the same data hygiene guidelines when storing and accessing your data in these programs as we do at other times:
Customer Relationship Management- Hubspot: https://www.hubspot.com/security
Email Marketing- MailChimp: https://mailchimp.com/about/security/
Payments and Billing- PayPal: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Collection of eSignatures- HelloSign: https://www.hellosign.com/legal/security
If any of the listed services experience a security breach, you will be notified within 72 hours.
Controlling information about you
When you fill in a form or provide your details on our website, you will see one or more tickboxes allowing you to opt-in to receive marketing communications from us by email, telephone or text message.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Sign in to our website and change your opt-in settings.
Send an email to email@example.com Write to us at RMS Virtual Assistant, Caretakers Cottage, Chapel Lane, Lancaster, LA2 0PR
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.